¡Expocontact cumple 20 años! Ven a descubrir cómo la IA y el talento humano reinventan juntos el futuro del customer experience.
¿Es la IA una herramienta transformadora que empodera a los agentes humanos en los centros de atención al cliente? O, ¿Se percibe como una amenaza para su rol?
Un chatbot puede resolver un 80% de consultas repetitivas, pero ¿Quién maneja el 20% restante donde el cliente puede sentir frustración o Confusión?
¿Cómo se combina de manera estratégica la tecnología y el talento humano para brindar un servicio de excelencia y maximizar el valor?
Para dar respuesta a estas y otras preguntas, te invitamos a la XX edición de Expocontact, organizado por Konecta, el próximo miércoles 28 de mayo, a las 9:00 horas. Bajo el título InteligencIA que inspira a personas que conectan, se analizará de qué manera cambia el papel de los profesionales en el sector de contact center con la aplicación de la IA.
Durante la jornada, intervendrán Enrique García Gullón, CEO de Konecta Iberia, Nourdine Bihmane, CEO Global de Konecta, y Óscar Vergé, Chief AI Deployment Officer de Konecta, entre otros expertos del sector. Además, habrá múltiples ponencias, mesas redondas y keynotes donde se expondrán casos reales de colaboración entre IA y personas.
Este año, Fundación Konecta se suma a la celebración de Expocontact y, para celebrar sus 20 años, hará una entrega de premios para las entidades colaboradoras que han contribuido al desarrollo de proyectos con innovación e impacto social.
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