Conciliación e IgualdadEmpresa y SaludRSCTecnología

41.000 mayores han mejorado su uso del móvil con Fundación Telefónica: de reservar cita médica, a compartir ubicación o hacer videollamadas.

  • El 59% de las personas de 65 a 74 años carece de competencias digitales básicas, una cifra que sube al 92% en los mayores de 75 años. En ambos tramos de edad el riesgo de exclusión social digital crece en el entorno rural.
  • Los talleres resuelven necesidades cotidianas como la reserva de cita médica o vacunación, el uso de WhatsApp, las videollamadas, el uso de la banca digital, compartir ubicación o las compras online.

Más seguros usando el móvil, más capaces de resolver tareas diarias y cotidianas como reservar la cita médica, de hablar con sus familiares, conectarse a una wifi o compartir su ubicación. Son datos que ha obtenido Fundación Telefónica en la encuesta a las personas que han pasado por sus talleres de capacitación digital en 2025. Son ya más de 41.000 las personas mayores que han participado durante 2025 en el programa Reconectados impulsado por Fundación Telefónica en 155 pueblos y ciudades de toda España, desde pequeñas localidades como Berrocalejo (Cáceres) con 124 habitantes o Alameda del Valle (Madrid), con 255, hasta Madrid.

El panorama digital entre mayores arroja cifras muy llamativas sobre el riesgo de exclusión digital al que se exponen: el 59% de las personas de 65 a 74 años carece de competencias digitales básicas, una cifra que sube al 92% en los mayores de 75 años, según el Observatorio Nacional de Tecnología y Sociedad (ONTSI).

Cuando superan esa brecha, reconocen los beneficios concretos. El 99% de los encuestados están bastante o muy de acuerdo en que el uso del móvil e internet mejora su vida diaria. El 88% declara sentirse bastante o muy seguros usando su teléfono móvil, frente al 66% antes de hacer los talleres de Fundación Telefónica. El porcentaje de personas que se consideraban poco o nada seguras desciende del 38% al 5%, mostrando un claro aumento en la confianza digital. El impacto es especialmente significativo en el ámbito rural, donde la seguridad percibida pasa del 20% al 58%, lo que evidencia el papel de esta formación en la reducción de brechas territoriales y digitales.

“Con el programa Reconectados contribuimos a resolver la brecha digital, para que nadie por su edad, género, formación, o lugar de nacimiento se pierda los beneficios y oportunidades de la tecnología”, explica Inés Temes, directora de Innovación Social y Voluntariado de Fundación Telefónica.

Las personas mayores no solo se sienten más seguros, sino que también reconocen beneficios tangibles en su bienestar cotidiano, de manera que la tecnología se convierte en una aliada en su bienestar y autonomía. Con este objetivo, los talleres de Fundación Telefónica pretenden resolver dudas concretas de los usuarios, desde el mejor aprovechamiento de WhatsApp, la opción de compartir ubicación y hacer videollamadas, hasta el conocimiento y uso de la Carpeta Ciudadana, donde pueden consultar y gestionar impuestos y ver sus documentos online con clave pin o certificado digital. Junto a esas tareas aprenden a operar y hacer consultas con la banca digital y a reservar citas médicas o de vacunación, una de las más demandadas. En todos los aprendizajes se refuerza la seguridad, la privacidad y la autonomía en la toma de decisiones en línea.

Talleres muy flexibles

La propuesta formativa combina talleres presenciales y gratuitos de hasta 8 horas totales, repartidos en varias sesiones para facilitar la asimilación y el ritmo de aprendizaje, con contenidos de autoestudio y formaciones a técnicos de inserción social, y personal de residencias, ONG y cualquier otra entidad con enfoque en mayores, que pueden así aportarles orientaciones digitales en su día a día.

Los contenidos se centran en ‘aprender haciendo’, con demostraciones guiadas, práctica supervisada y resolución de problemas reales que los mayores encuentran al usar su móvil o acceder a servicios digitales. Además, se ofrecen recursos de apoyo en línea y fuera de línea para repasar lo aprendido y ampliar temas de interés, consolidando hábitos digitales sostenibles.

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